Congratulations on investing in the most innovative and highest quality hair extensions in the world.
ZIP LOXX HAIR EXTENSIONS™ is dedicated to an outstanding ownership experience and our extensions are guaranteed under warranty for 6 months from the day they are shipped. Every ZIP LOXX HAIR EXTENSIONS™ extension is packaged in a tamper proof safety sealed pouch with a custom identification card. Each pack of ZIP LOXX HAIR EXTENSIONS™
Stylists will remove the identification cards from each pouch for each ZIP LOXX HAIR EXTENSIONS™ used and provide them to the client.
Warranty for ZIP LOXX HAIR EXTENSIONS™ Owners
To activate your warranty, you must register each identification card number below. A confirmation email with your ZIP LOXX HAIR EXTENSIONS™ confirmed identification number(s) will be sent to you.
PLEASE NOTE our care guidelines to help ensure the integrity of your extensions. Failure to follow these guidelines could void your warranty. Any dyeing or bleaching of extensions will void the warranty.
Number of Pack to Register:
May I exchange my ZIP LOXX HAIR EXTENSIONS?
We understand that the color online may appear a little different when you receive your package. We want you to be 100% satisfied with ZIP LOXX HAIR EXTENSIONS and for that reason you may exchange your unopened hair extensions within 7 days of purchase.
May I return my ZIP LOXX HAIR EXTENSIONS that was opened?
All opened ZIP LOXX HAIR EXTENSIONS hair are final sale. Due to hygienic reasons, we can only exchange items that have not been opened, worn, or tampered with.
How can I exchange my ZIP LOXX HAIR EXTENSIONS?
Step 1: Email email@example.com within 7 days of purchase for authorization.
Step 2: Once approved, all unopened hair must be shipped back to the address provided, in original unopened packaging with the invoice inside.
Step 3: A client relations team member will review and inspect the return to ensure the tamper seal is intact. (please allow 5-9 business days for the process to be completed)
Step 4: The new hair will be shipped out.
**Please note: no exchanges will be received or approved without prior authorization**
All ZIP LOXX HAIR EXTENSIONS hair processed prior to 2pm EST will ship same day. All orders ship ground shipment and please allow 3-7 business days for arrival. The standard shipping rate is $11.95. We do offer expedited 2-day shipping for a flat rate of $29.95.