Holiday sale orders: exchanges only for wrong color or damaged goods.

The policy below covers orders placed outside the sale.

Because our extensions are 100% human hair, they're considered a hygienic product. Once the seal is broken, the hair can no longer be resold, so we're unable to accept opened items for return or exchange.

Exchanges: We're happy to exchange any unopened item in its original, sealed packaging within 30 days of delivery. We know matching shade and length from a screen isn't always easy, so if you need a different color or length, just reach out and we'll get you set up. Exchanges are processed once we receive and inspect the original item to confirm the seal is intact.

Damaged or defective items: If you receive an item that's incorrect, damaged, or defective, we'll make it right with a full refund or replacement, and we'll cover the return shipping. Please contact us within 30 days of delivery so we can help.

Please note that opened, worn, or tampered-with items are not eligible for exchange or refund and may be returned to you.

To start an exchange or report a damaged item, simply email our team at customercare@ziploxx.com and we'll walk you through the next steps.