Generally, you should receive your product within 2-3 business days once your order is confirmed. You will receive a confirmation of shipment by email once your order is processed. Please note that we do not ship on weekends or holidays.
We determine the shipping charges based on the item and account shipping address. Prior to checkout, each order confirmation page displays product availability and order total based on location.
Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment and will include tracking information for your package. Please note that we do not ship on weekends or holidays. You can check your order status in the My Account page, contact Customer Care at 1-800-755-7475 or email us and a Representative will assist you.
Order tracking is available for most orders; however, this may vary depending on your location. Please note that tracking information availability may vary depending on the carrier that services your area.
To track the status of your order, log in to your ParamountBeauty.com account to view your order status. Please remember that when you log in, you will be asked for a shipping address even though you are only looking up information. Then click on My Account in the upper left corner of any Paramount Beauty page to access the tracking information.
Currently, Paramount Beauty ships within New York, New Jersey and Fairfield County, Connecticut only.
We regret we do not ship to P.O. Boxes or to international addresses at this time.
If you would like to ship to another address, log in to ParamountBeauty.com and enter the address where you will be shipping. At this time, orders cannot be split to ship to more than one address at a time. To ship to multiple addresses, you will need to place a separate order for each delivery address.
*We are not responsible for packages sent to residential addresses.
RETURNS & WARRANTIES
If you need to return a product to Paramount Beauty, please contact Customer Care at 1-800-755-7475 or email us for the appropriate return procedure. Returns are accepted on saleable, unopened, unused products within 90 days of purchase with the original packing slip or invoice.
RETURNS BY MAIL
Customers returning products by mail will be responsible for all costs related to the return process. Your refund minus shipping and handling will be credited back to your original payment method once the return has been received and processed.
The following types of product are not accepted for return:
- Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker.
- Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
- Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
- Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.
- Make-up, Make-up brushes, shears, combs and brushes: All sales are final.
All electrical and battery operated items being returned for any warranty claim (dryers, clippers, flatirons, curling irons, etc.) may be submitted within thirty (30) days of the invoice date on the packing slip or invoice for replacement of the defective product. Please contact Customer Care at 1-800-755-7475 or email us for more information.
Please note: All claims for warranty on electrical items submitted over thirty (30) days from the invoice date must be sent directly to the manufacturer for repair or replacement of defective product. please contact Customer Care at 1-800-755-7475 or email us for more information.