Refund policy

Refund and Exchange Policy

ZIP LOXX Hair Extensions

We want you to love your ZIP LOXX hair. Please read this policy before placing your order. By completing a purchase, you agree to these terms.

Hygiene Policy: Opened Items
Our hair extensions are a personal hygiene product. Once the seal is broken, the hair cannot be resold. Opened, worn, installed, altered or tampered-with items are not eligible for a return, exchange or refund. If we receive one, it will be sent back to you.

Exchanges on Unopened Items
You can exchange unopened items in their original sealed packaging for a different color or length within 30 days of delivery. We process the exchange once we receive the original item and confirm the seal is intact. We don’t offer refunds on unopened items you no longer want. We offer exchanges only.

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery. You’ll receive a full refund or a replacement, and we’ll cover the return shipping. Please include your order number and photos of the item when you reach out.

How to Start a Return or Exchange
Email customercare@ziploxx.com with your order number and the reason for your request. Our team will reply with next steps. Items sent back without approval from our team may not be accepted.

Contact Us First
If something isn’t right with your order, please contact us before reaching out to your bank or card issuer. We resolve every eligible request under this policy, and contacting us first is the fastest way to get your refund, replacement or exchange.

Questions
customercare@ziploxx.com | +1 305 790 9955