Shipping policy
Shipping Policy
ZIP LOXX Hair Extensions
Processing Time
Orders are processed within [1 to 3] business days. We ship almost every day, including weekends.
Delivery Time
U.S. orders usually arrive within 7 days of shipping. Delivery estimates depend on item availability and the shipping option you choose at checkout.
Free Shipping
U.S. orders over $75 ship free.
Tracking
Every order ships with tracking. You’ll receive a shipping confirmation email with your tracking number once your order leaves our warehouse.
Delivery Confirmation
An order is considered delivered when the carrier’s tracking shows it was delivered to the shipping address entered at checkout. Please double-check your address before you place your order. We are not responsible for orders delivered to an incorrect address entered by the customer.
Lost or Stolen Packages
If your tracking shows delivered but you can’t find your package, check with neighbors and household members and look around your delivery area, then contact the carrier. If it still hasn’t turned up, email customercare@ziploxx.com within 7 days of the delivery date and we’ll help you file a claim with the carrier. Once tracking confirms delivery, ZIP LOXX is not responsible for packages that are lost or stolen.
Damaged in Transit
If your order arrives damaged, contact us within 30 days of delivery with your order number and photos. You’ll receive a full refund or a replacement under our Refund and Exchange Policy.
International Shipping
International shipping rates are based on weight and calculated at checkout. Product weights are listed on each product page and rounded up to the next full pound. Some products have shipping restrictions and can’t ship internationally.
Duties and Taxes
Customers are responsible for any import duties, taxes, tariffs or customs fees charged by the destination country. These are not included in your order total. Packages refused or left unclaimed because of unpaid charges are not eligible for a refund.
Questions
customercare@ziploxx.com | +1 305 790 9955